Please read these Terms and Conditions ("Terms") carefully before using GradeLab (the "Service") provided by GradeLab ("we," "us," or "our"). These Terms govern your access to and use of the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.
You must be at least 18 years old or the age of majority in your jurisdiction to use the Service. By using the Service, you represent and warrant that you meet these eligibility requirements. The Service is intended for use by educators, educational institutions, and authorized personnel only.
To use certain features of the Service, you may need to create a user account. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to provide accurate and complete information when creating an account and to update your information promptly if any changes occur. You are solely responsible for all activities that occur under your account.
GradeLab uses Clerk for authentication and role-based access control (RBAC). You acknowledge that your account credentials are managed through secure authentication systems, and you must not share your account credentials with any third party.
You agree to use the Service only for lawful purposes and in compliance with all applicable laws, regulations, and these Terms. You will not engage in any activity that interferes with or disrupts the Service or its associated networks.
Prohibited activities include, but are not limited to:
When using the Service to process student data, you represent and warrant that you have obtained all necessary authorizations from your educational institution and, where required by law, from students or their parents/guardians. GradeLab acts as a Data Processor under GDPR and similar regulations, and you (or your institution) act as the Data Controller.
The Service, including all content, features, functionality, AI grading algorithms, OCR technology, and proprietary systems, is owned by GradeLab and protected by intellectual property laws. You acknowledge and agree that GradeLab retains all rights, title, and interest in and to the Service and its content, including but not limited to patents, copyrights, trademarks, trade secrets, and other proprietary rights.
Subject to your compliance with these Terms, GradeLab grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended educational purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any part of the Service without our prior written consent.
Students and educators will at all times retain 100% ownership of their intellectual property rights. GradeLab does not ever assert or claim copyright ownership of any works submitted to or through our Platform. Your property is YOUR property. Student work belongs to the student; educator materials belong to the educator.
GradeLab does NOT use student work to train AI models. Student submissions are used solely for the purpose of providing grading services to the educator who uploaded them. We do not incorporate student work into any machine learning training datasets, whether for our own systems or third-party AI services.
If you choose to provide feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant GradeLab a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable right to use, copy, modify, distribute, display, and perform the Feedback for any purpose without any obligation or compensation to you.
Your use of the Service is also subject to our Privacy Policy, which complies with applicable data protection laws including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India), GDPR (European Union), CCPA (California), and other relevant regulations. By using the Service, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.
GradeLab acts as a Data Processor: Educational institutions and educators act as Data Controllers. GradeLab processes personal data on behalf of and under the instructions of the Data Controller. The educational institution or educator is responsible for ensuring they have a lawful basis for processing student data and for complying with data subject rights requests. GradeLab is responsible for processing data only as instructed, implementing appropriate security measures, and assisting the Data Controller in fulfilling their obligations.
GradeLab implements comprehensive security measures to protect your data, including:
GradeLab uses the following sub-processors to provide the Service: Vercel (cloud hosting), Cloudflare (CDN and WAF), Clerk (authentication and RBAC), AI Service Providers (OCR and document processing), Intercom (customer support), and Database and Storage Providers. All sub-processors are contractually bound to maintain the same level of data protection and security as GradeLab, with strict data processing agreements that comply with GDPR, CCPA, and other applicable data protection regulations.
GradeLab will retain personal data we process on behalf of educators and institutions for as long as needed to provide services. Upon account closure, data is retained for 30 days for recovery purposes, then permanently deleted, unless we are required to retain it for legal obligations. You may request deletion of your data at any time by contacting info@gradelab.io.
We strive to provide continuous availability of the Service but do not guarantee uninterrupted, secure, or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.
GradeLab reserves the right to modify, update, or discontinue features of the Service at any time. We will provide reasonable notice of material changes that may affect your use of the Service. Continued use of the Service after such modifications constitutes acceptance of the changes.
The Service is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Service, including its accuracy, reliability, availability, or fitness for a particular purpose. We disclaim all warranties to the fullest extent permitted by applicable law. While GradeLab uses advanced AI technology for grading, we do not guarantee 100% accuracy in grading results. The Service is designed to assist educators but should be used as a tool alongside professional judgment.
To the extent permitted by applicable law, in no event shall GradeLab, its affiliates, directors, officers, employees, agents, or licensors be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Service. Our total liability to you for all claims arising from or related to the Service shall not exceed the amount you paid to GradeLab in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater.
You agree to indemnify, defend, and hold harmless GradeLab and its affiliates, directors, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or in connection with your use of the Service, your violation of these Terms, your violation of any applicable laws or regulations, your infringement of any intellectual property or other rights of any third party, any content or data you submit, or your failure to obtain proper authorization for processing student data.
You may terminate your account at any time by contacting info@gradelab.io. Upon termination, your right to use the Service will immediately cease, and we will delete your data in accordance with our data retention policy.
GradeLab reserves the right to suspend or terminate your account immediately, without prior notice, for reasons including but not limited to violation of these Terms or our Privacy Policy, unauthorized use of the Service, processing student data without proper authorization, attempting to reverse engineer or extract proprietary algorithms, sharing account credentials, engaging in fraudulent, abusive, or illegal activities, non-payment of fees, or extended period of account inactivity.
Upon termination, your right to access and use the Service will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the courts of Ahmedabad, Gujarat, India.
Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Ahmedabad, Gujarat, India. The language of the arbitration shall be English. The number of arbitrators shall be one (1). Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.
We reserve the right to modify or replace these Terms at any time. We will notify you of any material changes by posting the updated Terms on the Service, sending an email to the address associated with your account, or through other communication methods. Material changes will be effective thirty (30) days after such notice is provided. By continuing to use the Service after such modifications, you agree to be bound by the revised Terms. If you do not agree to the modified Terms, you must stop using the Service and may terminate your account.
These Terms, together with our Privacy Policy and any other legal notices published by GradeLab on the Service, constitute the entire agreement between you and GradeLab concerning the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and GradeLab's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms or any rights hereunder without your consent.
GradeLab shall not be liable for any failure or delay in performance under these Terms which is due to earthquake, fire, flood, act of God, act of war, terrorism, epidemic, pandemic, or other causes beyond our reasonable control.
If you have any questions, concerns, or requests regarding these Terms, please contact us:
GradeLab
Email: info@gradelab.io
Mailing Address: GradeLab, C-1201, Casa Vyoma, Bh Alphaone Mall, Vastrapur, Jodhpur Char Rasta, Ahmedabad, Gujarat, IN 380015
Website: https://gradelab.io
By using the GradeLab service, you acknowledge that you have read, understood, and agree to be bound by these Terms and any other agreements or policies referenced herein, including our Privacy Policy and GDPR Compliance information.